Help Center

We have included a detailed and comprehensive returns and exchange policy section on our website. Kindly refer to this section to solve any queries you may have regarding returns or exchanges. If this section does not answer your query, please send us an email and we will get back to you as soon as possible and endeavour to do everything we can to solve the issues you are experiencing. 

Find our policy section here: https://houseofprints.uk/pages/shipping-and-returns 

We have our dedicated team to do our best to adjust the colour of product picture as accurately as possible so that the colour matches with the actual product from our end. However colour variation can be significant depending on the graphic card and monitor used. Even if we have adjusted the colour correctly using our professional monitor and shooting equipment, the colour may still display differently on your monitor. Therefore we cannot accept any responsibility for colour and/or shade differences between the representations on the website and the actual product.

Thank you for your order, apologies for any delays you may have experienced. At this very difficult time, we are experiencing extremely high levels of demand for orders placed on our website. Our staff are working additional hours to pick, pack and deliver your essential items. We are doing everything we can to ensure our teams work in a safe and responsible environment, paying attention to Public Health England guidelines. Please be aware of current delivery timescale is typically 4-10 working days. We do appreciate your patience with us.

We know that you may want to feel and touch the fabrics before you buy, unfortunately we currently do not offer sample swatches.

The following is a general fabric care guide. Always prewash all fabric before use to avoid shrinkage on a completed sewing project. Our tip is to use salt to prewash them. Cottons and linens are machine washable in cold water (30° or lower) preferably using non-biological washing liquid. Screen printed fabrics should be washed by hand. Polyester fabrics are machine washable but do not iron directly. Drying fabrics in a tumble drier is not recommended. All fabrics should be ironed on a low-temperature setting.